Finally – an author who acknowledges the fact that a pre-baked, monolithic, externally directed “Change Management Program” is going to achieve few, if any, of its stated goals. Stop looking for the “14 Magic Steps to Overcome Resistance”. They don’t exist.
Drawing from the lessons of Lean, Jason Little articulates the need for a flexible, experimental, transparent, and highly inclusive approach to organizational change. He also highlights the impact of change on the human psyche and the underlying imperative that managers acknowledge three simple facts:
1) People are different.
2) There are many tools. Sometimes they work.
3) Leaders rarely know the “correct” approach without engaging in trial-and-error and learning to embrace failure.
This is one of those books that will have a rainbow of Post-it flags hanging from its edges. It will be dog-eared, and it will be filled with margin notes.
It will be your go-to resource as you fight to create real change in your organization.